Katja Forbes

Katja Forbes is a fearless CX innovator and award-winning leader who consistently challenges the boundaries of customer experience and AI. Named one of Westpac/AFR’s “100 Women of Influence” and ranked among CX Network’s Top 20 CX Leaders in AI and Financial Services, she boldly transforms traditional corporate cultures into dynamic, client-centric powerhouses. As Executive Director at a global bank, Katja expertly blends human-centered design with cutting-edge technology, establishing her organisation as a global thought leader. An outspoken advocate for women in leadership, her compelling voice, sharp insights, and magnetic on-camera presence make her an industry standout.