Common AI Product Issues
June 30, 2025
At this point, almost every software domain has launched or explored AI features. Despite the wide range of use cases, most of these implementations have been the same (“let’s add a chat panel to our app”). So the problems are the same as well.
Source: LukeW | Common AI Product Issues
Something about the chat interface that came with the release of ChatGPT and GPT3.5 which powered it was the killer feature for LLMs. The reasonably capable GPT3 had been around for a couple of years, and a relatively small number of developers had been exploring it via the API and playground, but it was the release of ChatGPT in late November 2022 that ignited the modern generative AI wave of excitement, innovation and it’s fair to say hype.
The breathtaking success of chatGPT (gaining 100M active monthly users far faster than any product that had come before it) meant that the chat pattern came to dominate AI related product design and features.
But surely there’s many more interaction patterns out there to be discovered and refined. Luke Wroblewski has been thinking in public a lot about what comes beyond the chatbot.
