chat

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  The Value of a Conversation

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  Principles of Conversation-led UI

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  Designing the modern call center

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  In conversation with a browser

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  Speaking with Machines: Conversation as an Interaction Model

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  Designing for Voice: Alexa, Google Assistant, and beyond

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  Designing conversations

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  From Web & Mobile to Messaging – To Bot or Not to Bot

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  Designing Conversations

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  Adventures in Conversational Commerce