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    Thumbnail for The Value of a Conversation

    The Value of a Conversation

    Thumbnail for Principles of Conversation-led UI

    Principles of Conversation-led UI

    Thumbnail for Designing the modern call center

    Designing the modern call center

    Thumbnail for In conversation with a browser

    In conversation with a browser

    Thumbnail for Speaking with Machines: Conversation as an Interaction Model

    Speaking with Machines: Conversation as an Interaction Model

    Thumbnail for Designing for Voice: Alexa, Google Assistant, and beyond

    Designing for Voice: Alexa, Google Assistant, and beyond

    Thumbnail for Designing conversations

    Designing conversations

    Thumbnail for From Web & Mobile to Messaging – To Bot or Not to Bot

    From Web & Mobile to Messaging – To Bot or Not to Bot

    Thumbnail for Designing Conversations

    Designing Conversations

    Thumbnail for Adventures in Conversational Commerce

    Adventures in Conversational Commerce

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