Kiri James

With over 25 years of experience across strategy, research, and design, Kiri brings a deep focus on both customer and employee experience.

Her career spans senior leadership roles in both design and operations, giving her a rare ability to think creatively while staying grounded in what’s practical and achievable within organisations. This blend of visionary thinking and operational insight allows her to bridge the gap between ideas and implementation.

Kiri specialises in qualitative research, strategy, and both system and operational design. She is passionate about unlocking the puzzles, potential, and people within organisations to drive meaningful, sustainable outcomes.