Thomas Shillingford

Thomas Shillingford is an experience designer and strategist with extensive expertise in UX, CX, and service design, grounded in human-centred design and business insight. He operates both strategically and hands-on, setting direction for stakeholders while also prototyping flows and mapping service blueprints. His AI expertise runs deep, having developed AI-powered chatbots, embedded AI into operational workflows, and created custom GPT tools featured as Product of the Week on GPT Seek, complemented by formal training in AI ethics through the University of Colorado Boulder.

Known for lateral thinking and inclusive design advocacy, Thomas has led high-performing teams in London and Sydney and collaborated with major brands including Qantas, Tourism Tasmania, ING Direct, Virgin Active, and the London 2012 Olympics, bringing craft, clarity, and strategic thinking to deliver measurable business outcomes.