Sahil Bahl

Sahil bahl is a Senior Machine Learning Engineer at Canva, where he focuses on scaling customer support using AI. His work involves building production-grade agentic systems for automated ticket resolution, content validation, and customer service copilots, with a strong emphasis on observability, evaluation, and reliability in real-world deployments. Previously, Sahil led the design and delivery of enterprise AI solutions at Mantel Group, establishing MLOps frameworks and deploying scalable systems across cloud platforms. His experience spans retrieval-augmented generation, multimodal LLMs, and production monitoring. He is a regular speaker at AI community events, including AWS Community Day and meetups across Australia and New Zealand.