Rebecca Klee

Rebecca Klee is a design researcher with over 15 years’ experience helping organisations understand customer behaviour and make better decisions. She currently works as a CX Designer across Meridian Energy and Powershop, and also leads research programs through independent consulting engagements.

Over her career, Rebecca has worked across energy, fintech, SaaS, e-commerce, tourism, and public sector organisations, helping teams navigate complex customer, commercial, and delivery challenges. Her work sits at the intersection of research, experience design, and strategy, with a particular interest in translating customer insight into practical decisions and meaningful change.

Rebecca has spoken at UX and research conferences across New Zealand, Europe, and North America, and is known for sharing honest, practical perspectives on what works in research – and what doesn’t. Based in Wellington, she spends her time balancing customer conversations, design thinking, and life with her young daughter.