Harriet Wakelam ‘s work at IAG uses design as the platform from which to deliver customer experiences that support our customers deliver a safer Australia. She uses human centred thinking across innovation, future strategy and customer experience design. She is fascinated by ‘why’, making real things that inspire curiosity and generate new meaning.
She’s worked at NAB, CAPCO, Medibank as well as supporting start ups and an active supporter of the UK and Australian start up community. Her work has taken her to the US, UK, Russia and Eastern Europe.