Cyd is a user research expert who believes you can answer any question as long as you are fearless and creative about methods. She was the VP of Research for SF-based UX design firm Bolt | Peters until June 2012, when Facebook acquired the company.
While there, she helped clients such as Sony, Volkswagen, and Rdio to conduct remote research and real-time usability studies. In the early 2000s, she led desktop experience and design standards groups at Charles Schwab.
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