Boris Divjak

Boris Divjak is a Strategic & Service Design Lead at ANZ, based in Melbourne. Before relocating to Australia, he worked extensively in London, building his practice across complex commercial and public‑sector environments. He works at the intersection of human‑centred design, systems thinking, and emerging technologies, enabling teams to raise the standard of digital and human interactions with customers.

With a strong focus on sense‑making and practical application, Boris is particularly interested in how new technologies like AI can augment, rather than replace, good design practice, supporting better decision‑making and more meaningful outcomes for both customers and organisations.