Day 1, Session 1

  1. What Can’t AI See? Ethnographic Research in a Post-Screen World Melissa Voderberg Director of Customer Experience & Innovation Publicis Sapient
  2. Designing research for AI moderators: Lessons from running 100 interviews a week Rebecca Klee CX Researcher & Designer Meridian Energy / Independent Consultant
  3. Bridging the Gap Between Product, GTM, and the Bottom Line Anna Lee Anda Senior Manager, UX Research Zendesk
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Day 1, Session 2

  1. In defence of a long pause: Designing better through lived experience Bhaven Chauhan; Chanel Lee Senior Service Designer Transport for NSW
  2. Designing ResearchOps for uncertainty Weiyan Chee ResearchOps Lead Bupa
  3. The Researcher as a Diplomat Ania Mastalerz Lead Researcher Atlassian
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Day 1, Session 3

  1. Insight Is Not Enough: The Next Chapter of Design Research Dr Asma Qureshi Research & Insights Principal A2 Online
  2. Applying Anthropology in Design Research: Why Culture Is the Conversion Strategy William Anthony Yanko, PhD CX/UX Research Leader Flight Centre Travel Group
  3. Nothing about us flying, without us: establishing a baseline for disabled travel through inclusive design research Dr Chandra Harrison Managing Director / Researcher Access Advisors
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