Day 1, Session 1

  1. 09:30What Can’t AI See? Ethnographic Research in a Post-Screen WorldMelissa Voderberg Director of Customer Experience & Innovation Publicis Sapient
  2. 10:05Designing research for AI moderators: Lessons from running 100 interviews a weekRebecca Klee CX Researcher & Designer Meridian Energy / Independent Consultant
  3. 10:40Bridging the Gap Between Product, GTM, and the Bottom LineAnna Lee Anda Senior Manager, UX Research Zendesk

Day 1, Session 2

  1. 12:15In defence of a long pause: Designing better through lived experienceBhaven Chauhan; Chanel Lee Senior Service Designer Transport for NSW
  2. 12:50Designing ResearchOps for uncertaintyWeiyan Chee ResearchOps Lead Bupa
  3. 13:25The Researcher as a DiplomatAnia Mastalerz Lead Researcher Atlassian

Day 1, Session 3

  1. 15:00Insight Is Not Enough: The Next Chapter of Design ResearchDr Asma Qureshi Research & Insights Principal A2 Online
  2. 15:35Applying Anthropology in Design Research: Why Culture Is the Conversion StrategyWilliam Anthony Yanko, PhD CX/UX Research Leader Flight Centre Travel Group
  3. 16:10Nothing about us flying, without us: establishing a baseline for disabled travel through inclusive design researchDr Chandra Harrison Managing Director / Researcher Access Advisors