Sergey Iakovlev

Sergey Iakovlev is a Lead ML Engineer at Canva, where he builds the AI-powered customer support experience that serves millions of users. His work spans the full stack of production LLM systems: retrieval architectures, QA chatbots, agentic systems for automated ticket resolution, and the evaluation and traceability infrastructure that makes deploying them safe at scale. Before Canva, Sergey worked on automated driving at Bosch and at several startups in Melbourne and Russia.