Mathew Patterson spends his days writing about customer service at Help Scout so his readers can look after their customers. He is a huge proponent of great customer service coming out of a culture of valuing customers and the customer service team.
Mathew writes and speaks about customer service from the frontline to the management tier, and his background in web design in house, as a freelancer and through his own business has given him plenty of experience to draw from and a deep understanding of business on the web.
Watch these presentations by Mathew Patterson
Mathew Patterson has presented at these conferences