How to lead in a time of seismic change
MC Monsalve ABC
MC’s talk is about how she is approaching the change curve being introduced by AI. Talking through how her team is approaching it, and then showing two use cases of where is has been helpful.
Why most Mobile UX increases risk — and how to reduce it
Emma Buckland Lead UX Designer
Mobile UX is obsessed with speed.
Fewer steps. One-tap actions. Flows so smooth you barely notice them.
The problem is that mobile design inherited desktop assumptions and disguised them as mobile-first.
We design for focus, continuity and attention. Yet mobile exists in a world of interruption, distraction and fragmented attention.
What if mobile isn’t a smaller desktop at all?
What if it requires its own design principles?
Drawing on years of mobile design experience—and leading UX for one of Australia’s most-used financial apps—Emma Buckland explores why many of the patterns we celebrate in mobile design can increase risk, and what changes when we start designing for the reality of mobile use.
Enjoyment as a Design Principle and Metric
Sakib Jalil Lecturer UTS & Central Queensland University
For years digital design has focused on efficiency. Faster systems. Leaner services. Tighter workflows. Organisations measure success through reduced clicks, task completion rates, and time saved. These measures are useful, but they do not always explain why people value an experience. On the other hand, some of the most meaningful moments in human life are inefficient when viewed through a purely operational lens. Long conversations, shared meals, slow rituals, provide richer experience. Research in psychology and behavioural science shows that these are the moments people remember. Yet design practice continues to optimise primarily for efficiency.
This talk explores what happens when we look at digital experiences through a different lens -- the lens of enjoyment. Drawing on work in Human Computer Interaction, behavioural science, and real design research projects from consulting, it shows how experiences that intentionally introduce meaning can increase trust, engagement, and perceived value. The talk will introduce an approach for making enjoyment measurable via indicators that can complement traditional numeric efficiency metrics.
Beyond Designers: Building a Culture of UX Through a Playbook
Sarah Fennelly; Rachael Wilson Visual Design Lead Deakin University
Our proposed talk will discuss our journey developing a central UX and design resource to support library staff in developing user-centered experiences. Our resource, the Library Design Playbook, offers a scaffolded approach to understanding and applying UX concepts, with tangible examples and tools to build confidence and capability in applying the double diamond approach.
By reframing UX as a shared responsibility across all roles, the Playbook promotes a culture where every staff member contributes to improving user experiences. It also highlights the value of specialist design expertise working alongside librarians to elevate library services through collaborative, evidence-based design.