Portrait of Lauren Lucchese

Lauren Lucchese

Lauren is an AI Designer, writer, and editor, who designs content that informs, engages, and builds trust. At Capital One Lauren leads a team of writers that shape trusted, likable Conversational UIs, including voice.

That team is part of a larger Conversation Design team at Capital One, together working to bring humanity and clarity to every experience they design.

  • Designing Conversations