Principles of Conversation-led UI

“Conversation Design” is the new frontier in UX right now, but what exactly does it mean? What have we learnt so far? And what are our UX challenges as we design and adapt user interfaces to be led by conversational interactions?

Amy Cleary will outline some key principles in Conversation Design, drawn from her own experience researching and designing start-up to enterprise level chatbots, as well as from reviewing conventional research in the field.