Onboarding is not just a single event in the user’s experience. It is a process that links together many events, over time, to acclimate people to a new product or service. A well designed user onboarding experience will set up new users for success, adapt to changing situations, and guide them through multiple stages of their product journey. But it’s not always easy to know how to design onboarding like this. In this session, Krystal will share the mindset, strategies, and techniques that teams can use to design onboarding that behaves like a compass: an experience that guides users from different situations to the same destination of success in our products.
This talk is aimed at designers or product managers who are about to embark on designing an onboarding experience for a new or existing product, or for those redesigning an existing one.